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Wednesday, February 08, 2006
Simple Ways to Provide Excellent Customer Service on eBay
Providing excellent customer service is important in any type of business setting, and it is no different when doing business on ebay. The way to get repeat customers, or even to attract future customers, is to go above and beyond the clients’ expectations and the services provided by other vendors. For serious ebay vendors, customer service is especially important because every single client can leave feedback stating whether the transaction was positive, neutral or negative. Those marks are visible to potential buyers, who will be turned off by a high number of neutral or negative transactions.
But with the abundance of sellers on ebay, how can a seller’s customer service standards stand out? The trick is to treat each transaction with a high level of attention and care. Here are the top three tricks to keeping customers coming back for more:
Be Attentive: Just like any other relationship in life, customers need attention and respect. Ebay business owners should be available to provide quick answers for customers within 24 hours at most. Potential customers feel ignored when potential vendors do not respond quickly.
Be Speedy: The best way to get positive feedback is to send clients’ items out ASAP. However, never rush as this can cause mix ups and mistakes. Vendors must be careful that they are sending the right item to the right customer at the right address – otherwise a speedy transaction can turn out to take much longer than necessary.
Provide Extras: Using tissue to pack adds a touch of class. Also, providing a short listing of other items for sale in the package can increase sales.
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